Education Specialist, North America - Education & Content Delivery

**Overview:** - Xero is a platform supporting small businesses and their advisors globally. - The Education & Content Delivery team's role is to empower customers with Xero's tools and content. - The team aims to be the world's leading source of advice and content delivery. **Key Responsibilities:** - Create and deliver educational content via various learning methods. - Engage in special projects like new product launches and large-scale industry events. - Review and regionalize content, stay updated with product enhancements. - Collaborate with the education team and sales/marketing for content calendars. - Maintain high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). - Support community initiatives and use feedback for content refinement. **Requirements/Skills/Qualifications:** - Bachelor’s Degree or equivalent. - Experience in accounting/bookkeeping, webinars/eLearning, instructional design, and training delivery. - Proven group teaching/coaching experience. - Computer and software literacy, especially in cloud-based applications. - In-depth Xero knowledge. - Confident speaker with excellent presentation skills. - Written communication skills. - Ability to work autonomously, demonstrate initiative, and be tech-savvy. - Team player with a positive attitude and change mindset. - Organizational, problem-solving, and time management skills. - Customer centricity and passion for making a difference. **Compensation & Benefits:** - Generous paid leave (including statutory holidays). - Paid leave for physical and mental wellbeing, Employee Assistance Program. - Employee resource groups, wellbeing programming, medical, dental, vision, and disability insurance. - Fertility and family forming financial support. - 401k contribution matching. - 26 weeks of paid parental leave for primary caregivers. - Employee Share Plan. - Flexible working, career development opportunities. - Benefits reflecting human value, including beautiful offices with snacks and break areas. (Note: Specific compensation figures and detailed benefit descriptions were not provided in the original text and thus are not included in this summary.)