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Agente de atención a clientes - comercios

28 Nov, 2024

  • usaGuadalajara
  • usaFull Time
  • usaCustomer Experience Operations
  • usaRemote
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**Overview:** - Kueski is a financial technology company in Mexico, offering BNPL and credit solutions online. - Recognized as a leading BNPL platform and one of Mexico's most ethical companies. - Focuses on customer loyalty and satisfaction through empathy, inclusion, security, and tranquility. - Aims to improve the financial lives of people in Mexico. **Key Responsibilities:** - Provide high-quality service to clients and business partners. - Handle inquiries via phone, email, and messaging platforms. - Ensure customer satisfaction and loyalty. - Monitor performance and participate in continuous improvement. - Register interaction outcomes and maintain accurate records. - Work under productivity scorecards with measurable results. - Assist new businesses with queries and concerns. - Foster a culture of teamwork, continuous improvement, and challenge. **Requirements/Skills/Qualifications:** - Experience in the financial sector with a focus on customer service. - Familiarity with the Mexican financial market and SaaS. - Knowledge of operating systems (MAC/Windows) and Office Suite. - Strong writing skills and customer service orientation. - Tolerance for frustration and commitment to continuous improvement. - Teamwork and case management skills. - Commitment to diversity, equity, and inclusion. **Compensation & Benefits:** - Competitive salary. - Comprehensive health insurance, including medical and mental health programs. - Flexible work arrangements. - A supportive and inclusive work environment. - Recognition and feedback systems integrated into company processes. - Opportunities for personal and career development.
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