Director, Service Operations, Remote

Overview: - Director of Service Operations leading patient engagement and operational support teams. - Manages staff, processes, and technology to meet business goals and enhance patient, practice, and employee satisfaction. - Oversees inbound and outbound omnichannel engagement and centralized support teams. Key Responsibilities: - Manage multiple omni-channel patient engagement and operational support teams. - Design and execute outreach campaigns for patient activation and engagement. - Streamline workflow and success metrics, including KPIs and OKRs. - Assist with strategic design and implementation of CCaaS systems. - Build reporting for success metrics and review performance reports. - Collaborate with various departments to optimize efficiencies and engagement strategies. - Prioritize competing needs across diverse stakeholders. - Build organizational structure for high performance and development opportunities. - Manage departmental budget and plan for growth. Requirements/Skills/Qualifications: - Minimum 5 years experience leading inbound and outbound contact center teams. - Minimum 3 years experience running multi-modal omni-channel campaigns. - Minimum 3 years experience running operational support teams. - Deep understanding and experience managing key metrics. - Expertise with CCaaS/UCaaS/CPaaS/CRM platforms. - Proficiency in Excel, Tableau, and reporting platforms. - Strong analytical abilities and workforce management knowledge. - Effective communication and collaboration skills. Compensation & Benefits: - Comprehensive benefits package including health, dental, vision insurance, PTO, paid volunteer days, holidays, parental leave, sabbatical, educational assistance, 401(K) match, stock options. - Flexible work schedules and remote work options. - Equal opportunity employer with non-discrimination policies. (Note: Specific compensation details are not provided in the summary.)