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Customer Value Director

15 Oct, 2024

  • usaPhiladelphia, Pennsylvania, United States
  • usaMid-Senior Level
  • usaCustomer Value
  • usaRemote
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Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

What you will do:

    • Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live.
    • Work with, coach, and advise customer teams to drive success strategies and to achieve customer goals.
    • Provide communication to customers regarding Coupa, new product capabilities and other critical information.
    • Specific goals center on the following:
    • Customer success, value identification and measurement
    • Customer referenceability
    • Customer renewal and growth of annual contract value.
    • Customer solution expansion

Key Activities:

    • Establish role as trusted advisor
    • Participate in customer value framework workshops
    • Drive periodic business/value reviews
    • Develop and drive value plans
    • Manage renewals
    • Conduct scheduled customer check-ins
    • Monitor customer performance
    • Manage customer relationships
    • Coordinate Coupa internal resources as needed
    • Share best practices ideas, product information, and relevant Coupa news.
    • Support/drive customer campaigns

What you will bring to Coupa:

    • Strong P2P and/or S2C domain expertise
    • Strong background in customer / client management
    • Entrepreneurial Attitude
    • Negotiation Skills
    • Experience with demonstrated success in the following:
    • Managing client expectations
    • Developing and maintaining executive relationships and associated influencing strategies
    • Project management including managing disparate, cross-functional, cross-enterprise project teams
    • Ability to have value-based conversation with business executives
    • Strong organizational and data analytic skills
    • Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams
    • Background in software and SaaS solutions a plus
    • Minimum bachelor’s degree required – master’s degree a plus
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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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Coupa Software, Inc.

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