Account Director, SMB

**Overview:** - Customer Renewals Manager role at Sensor Tower. - Manage renewals, upsells, and Net Revenue Retention (NRR) growth for various businesses. - Early hire involved in building and advocating for process improvements. - Collaborate with Customer Support and Sales Ops for operational efficiency. **Key Responsibilities:** - Oversee contract renewals and ensure timely execution. - Accelerate renewal process, mitigate risks, and ensure customer satisfaction. - Manage contract processes, including CTA management, quote creation, Salesforce records, and forecasting. - Identify at-risk accounts and strategize for renewal. - Establish cooperative relationships with customers via various communication methods. - Handle objections and problem-solving for customer requests. - Identify opportunities to expand Sensor Tower's footprint within accounts. - Advocate for process improvements to increase operational efficiency. - Assess opportunities for automating key components of renewal processes. **Requirements/Skills/Qualifications:** - Fluency in English and Turkish. - Intellectually curious, self-starter, and problem-solving skills. - Experience in customer-facing roles. - Familiarity with contracts, legal issues, and effective communication. - Strong organizational skills and attention to detail. - Experience with Salesforce, particularly with the 'opportunity' object. - Previous experience in Sales, Customer Success, or Renewals Management. - B2B SaaS and/or enterprise software experience. **Compensation & Benefits:** - Not specified in the provided text. (Note: Compensation details were not provided in the original text, hence not included in the summary.)