Junior Marketing Automation Specialist

Overview: - Granicus is a GovTech company focused on building, implementing, and maintaining technology to connect governments and their constituents. - The company has served over 5,500 government agencies and more than 300 million subscribers. - The position is with Simpleview, now part of Granicus, and involves client-facing responsibilities for the Act-On platform. Key Responsibilities: - Onboarding, setting up, and training clients on the Act-On platform. - Training clients on advanced email marketing features and campaign performance. - Managing list uploads and maintaining data hygiene. - Troubleshooting technical issues related to email marketing. - Responding to client support tickets and adhering to SLAs. - Researching and implementing best practices in email marketing and automation. - Collecting and providing client feedback on product integrations and usage. Requirements/Skills/Qualifications: - Minimum one year of experience in marketing automation or email marketing. - Experience in a customer service or training role, especially in a tech environment. - Solid understanding of email marketing systems and training others. - Knowledge of database concepts, HTML, CSS, and email delivery tools. - Strong communication skills and ability to work independently and as part of a team. - Familiarity with Microsoft Excel and Google Analytics. - Understanding of security and privacy requirements. Compensation & Benefits: - Not specified in the provided text. Culture: - Granicus is a remote-first company with a diverse, inclusive workforce. - Employee Resource Groups, Microsoft Teams communities, and special guest sessions are part of the company culture. - Granicus is committed to equal employment opportunities and a safe, transparent work environment. Impact: - Granicus aims to empower stronger relationships between government and residents through digital solutions. - The company has a mission to support customers by meeting community needs and implementing technology equitably and inclusively. - Granicus has been recognized on the GovTech 100 list and as a top company to work for.