Senior Experience Partner

**Overview:** - Granicus is a technology company focused on transforming the Govtech industry by connecting governments and their constituents. - Serves over 5,500 government agencies and more than 300 million citizen subscribers. - Provides cloud-based solutions for various government services. - Recognized on the GovTech 100 list and by BuiltIn. - Developed the Government Experience Cloud to enhance operations and community engagement. **Key Responsibilities:** - Pre-sales alignment and experience definition. - Project kickoff and management. - Industry expertise and perspective sharing. - Driving better outcomes through experience, services, data, and technical expertise. - Alignment to and support of customer objectives. - Regular customer check-ins and operational compliance. - Executive Relationship building and program ownership. - Revenue growth through upsells and cross-selling. - Strategic customer relationship development. - Effective presentations and proposal creation. - Supporting delivery teams and program management. - Identifying engagement opportunities. - Representing Granicus in speaking roles and engagements. **Requirements/Skills/Qualifications:** - 5+ years of experience in digital services and project management. - Understanding of human-centered design best practices. - Solid commercial acumen and P&L management experience. - Passion for public service and citizen engagement. - Exceptional interpersonal skills for relationship building. - Flexibility and problem-solving abilities. - Commitment to diversity and inclusion. - Security and privacy awareness. - Remote-first work environment adaptability. **Compensation & Benefits:** - Not specified in the provided text. **Security and Privacy Requirements:** - Ensure CIA of Granicus information assets. - Data privacy of employees and customers. - Compliance with company privacy policies and training. **Culture Highlights:** - Transparent, inclusive, and safe work environment. - Employee Resource Groups and Microsoft Teams communities. - Coffee with Mark sessions and special guest discussions. **Impact:** - Serving dynamic organizations globally. - Driving meaningful change in communities. - Commitment to equal employment opportunities.