Account Director, SMB (Turkish Speaking)

**Overview:** - Customer Renewals Manager role at Sensor Tower. - Manage renewals, upsells, and Net Revenue Retention (NRR) growth for various businesses. - Early hire involved in building and advocating for process improvements. - Collaborate with Customer Support and Sales Ops for operational efficiency. - Establish relationships with customers via phone, video, and email. **Key Responsibilities:** - Oversee contract renewals for Direct Brand, Gaming, Finance, Agency, AdTech, and Publisher businesses. - Accelerate renewal process, mitigate risks, and ensure customer satisfaction. - Manage contract processes, including CTA management, quote creation, Salesforce records, and forecasting. - Work with Customer Support to identify at-risk accounts and strategize renewals. - Identify opportunities to expand Sensor Tower's footprint within accounts. - Handle objections and problem-solve for customer requests regarding renewals. - Partner with CS Ops and Sales Ops to communicate challenges and advocate for process improvements. - Assess opportunities for automating key components of the renewal process. **Requirements/Skills/Qualifications:** - Fluency in English and Turkish. - Intellectually curious, self-starter, and problem-solver. - Experience in customer-facing roles. - Familiarity with contracts, legal issues, and effective communication. - Strong organizational skills and attention to detail. - Experience with Salesforce, particularly with the 'opportunity' object. - Previous experience in Sales, Customer Success, or Renewals Management. - B2B SaaS and/or enterprise software experience. **Compensation & Benefits:** - Not specified in the provided text. **Note:** The compensation and benefits section is omitted as it was not provided in the original text.