Renewals Specialist

**Overview:** - Granicus is a GovTech company focused on building, implementing, and maintaining technology to connect governments and citizens. - Serves 5,500 government agencies and over 300 million subscribers. - Offers cloud-based solutions for various government services. - Remote-first company with virtual teams and in-office options. **Key Responsibilities:** - Manage and close client accounts for subscription renewals. - Work with Finance, Sales, and Legal teams. - Prepare renewal quotes and manage agreements. - Follow up with clients for timely renewals. - Handle contract amendments, merges, cancellations, and transfers. - Interpret contractual terms and identify upsell leads. - Validate client entitlements and process orders. - Ensure information security and data privacy. **Requirements/Skills/Qualifications:** - Early career stage. - Fluent in Spanish and English. - Background in Customer Service, Business Administration, Banking, or Finance. - Attention to detail. - Exceptional written and verbal communication skills. - Outstanding interpersonal skills. - Strong time management and organizational skills. - Ability to navigate multiple software platforms. - Willingness to learn and adapt. - Commitment to equal employment opportunities. **Compensation & Benefits:** - Not specified in the provided text. **Security and Privacy Requirements:** - Uphold Granicus information security and data privacy. - Complete required privacy training. **Culture:** - Transparent, inclusive, and safe work environment. - Employee Resource Groups, Coffee with Mark sessions, Microsoft Teams communities. - Special guest discussions on various topics. **Impact:** - Granicus impacts global organizations through digital solutions. - Committed to equal employment opportunities. **Team:** - Remote-first, globally distributed workforce. (Note: Compensation & Benefits details were omitted as per instructions.)