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Microsoft 365 & Network Administrator Lead

February, 06

  • usaMexico
  • usaFull-time
  • usaTech
  • usaRemote
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Overview: - Microsoft-centric Managed Services Provider seeking Lead Helpdesk Support Engineer. - Role focuses on technical leadership for help desk team. - Emphasizes customer satisfaction, technical excellence, and proactive problem-solving. Key Responsibilities: - Serve as the primary technical escalation point for the help desk team. - Provide advanced troubleshooting and configuration expertise for networking equipment. - Collaborate with the Proactive Cloud Team to analyze and solve recurring technical issues. - Manage and troubleshoot networking setups, including VLANs, wireless configurations, and VPNs. - Ensure technical resolutions align with client needs and prioritize customer satisfaction. - Advocate for tools, automation, and documentation practices to optimize help desk efficiency. - Act as a technical liaison between the help desk team and other delivery areas. Requirements/Skills/Qualifications: - Bachelor’s degree in computer science, Information Technology, or equivalent experience. - 5+ years of experience in Service Desk or Tier 3 Support, with a focus on external clients. - In-depth knowledge of Microsoft Modern, or- or or or, s, or or or or, and, and, and or- or or or or, or, or or or or or, and, and and, and, and or or or, or, and and and or or or, - Hands-on experience with Unifi, Meraki, and Microsoft Modern Workplace solutions. - Advanced troubleshooting skills across hardware, software, and networking technologies. - Previous experience in an MSP or equivalent technical support environment. - Strong problem-solving skills, excellent communication abilities, and a client-focused mindset. - Certifications in Microsoft, networking, security, Unifi, and Meraki. Compensation & Benefits: - Competitive salary for a full-time, long-term position. - Remote work opportunity with Monday through Friday, 8 am to 5 pm (+/- 2 hours accepted) - CST. - Additional perks (specific perks not detailed). - Independent contractor agreement required for the position.
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