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Technical Support Lead Engineer - L3

January, 28

  • usaMexico
  • usaFull-time
  • usaTech
  • usaRemote
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Overview: - Microsoft-centric Managed Services Provider seeking Technical Support Lead Engineer. - Role focuses on technical leadership for help desk team, emphasizing customer satisfaction and operational efficiency. - Remote opportunity with a US-based company. Key Responsibilities: - Serve as the primary technical escalation point for the help desk team. - Provide advanced troubleshooting and configuration expertise for networking equipment. - Collaborate with Proactive Cloud Team for recurring technical issues. - Manage networking setups and identify root cause problems. - Ensure technical resolutions align with client needs and prevent recurring issues. - Refine workflows and optimize technical operations. - Act as a technical liaison between the help desk team and other delivery areas. Requirements/Skills/Qualifications: - Bachelor’s degree in computer science, IT, or equivalent experience. - 5+ years of experience in Service Desk or Tier 3 Support. - In-depth knowledge of Microsoft Modern Workplace solutions. - Hands-on experience with Unifi, Meraki, and Connectwise Asio PSA/UMM. - Advanced troubleshooting skills across hardware, software, and networking technologies. - Previous experience in an MSP or equivalent technical support environment. - Strong problem-solving skills, communication abilities, and client-focused mindset. - Certifications: Microsoft, Cisco, CompTIA Network+, Security+, Unifi/Meraki. Compensation & Benefits: - Competitive salary. - Full-time, long-term position. - Work from home arrangement. - Monday through Friday, 8 am to 5 pm (+/- 2 hours accepted) - CST. - Additional perks (specific perks not detailed). - Independent contractor agreement required. (Note: Specific compensation figures and detailed perks were not provided in the original text.)
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