Sr. Customer Onboarding Specialist (German)

**Overview:** - 1Password offers secure password management and identity protection solutions. - Focuses on creating a safer digital future with a human-centric approach. - Values diversity, innovation, and personal growth within a collaborative environment. - Customer Onboarding team assists customers in utilizing 1Password effectively. **Key Responsibilities:** - Assist customers in harnessing the full potential of 1Password. - Work across organizational functions to provide exceptional customer experience. - Lead customers through the Onboarding process in English and German. - Learn and utilize CRM and tracking systems. - Report on customer needs and feedback to improve processes and products. - Maximize customer engagements and collaborate with peers. - Occasional in-person travel for team and customer events. **Requirements/Skills/Qualifications:** - Excellent written and spoken communication skills in English and German. - 4+ years of experience in onboarding and customer success. - Effective communication and training skills via email, phone, and video. - Ability to translate technical terms for customers. - Familiarity with SCIM, AD, CLI, SSO, and SaaS acronyms. - Independent work ethic with a collaborative mindset. - Experience with password managers is a bonus. **Compensation & Benefits:** - Health and wellbeing programs, including maternity/parental leave, wellness spending allowance, and comprehensive health coverage. - Company equity for full-time employees and retirement matching program. - Training budget, access to 1Password University, and learning sessions. - Free 1Password account with friends and family discount. - Paid volunteer days and DEIB programs. - Fully remote work environment. - Peer-to-peer recognition through Bonusly. - Accommodation upon request during recruitment. - Background check as part of the hiring process. - Automated employment decision tool used in recruitment. - Right to request AI accommodation or opt-out. (Note: Specific compensation figures and detailed benefits were not provided in the job description.)