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Support Engineer

April, 23

  • usaUnited States
  • usaFull-Time
  • usaCustomer Success
  • usaRemote
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**Overview:** - Attentive® is an AI-powered mobile marketing platform that personalizes consumer engagement. - Support Engineer role within Attentive's team, focusing on customer technical needs and product growth. - Collaboration between Customer Success and Engineering teams. **Key Responsibilities:** - Resolve technical issues for customers, including enhancing integrations and improving data quality. - Communicate with customers and Customer Success Managers to understand and address issues. - Translate customer feedback into engineering actions and manage stakeholder expectations. - Work cross-functionally to triage and mitigate issues. - Develop strategic, reusable solutions and escalate bugs appropriately. - Maintain high emotional intelligence and professionalism in handling difficult situations. - Communicate technical concepts to non-technical individuals. - Investigate and problem-solve logically and methodically. **Requirements/Skills/Qualifications:** - Problem-solving and innovative solution crafting. - High emotional intelligence and empathy. - Strong communication, organization, and time-management skills. - Willingness to adapt and learn new things. - Cross-departmental collaboration and communication skills. - Detail-oriented and accuracy-focused. - Familiarity with HTML/CSS, JavaScript, SQL, Liquid, TypeScript, Webhooks, REST APIs, and API documentation. - BS/BA degree or equivalent. **Compensation & Benefits:** - US base salary range: $75,000 - $90,000 annually. - Equity as a significant part of the total compensation package. - Benefits include health & wellness programs, equity, and other competitive perks. - Attentive is an Equal Opportunity Employer, offering a fair, inclusive, and equitable workplace. - Reasonable accommodations for candidates with disabilities are provided.
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