Customer Success Manager - French Speaking

**Overview:** - Role in managing customer loyalty and adoption of Saviynt’s services. - Primary contact for customers and collaborator with the Sales team. - Driving product adoption and ensuring customer business value. - Leading cross-functional projects and managing delivery projects. - Collecting customer feedback for continuous improvement. **Key Responsibilities:** - Serve as the main point of contact for customers. - Develop trusting relationships with customers and executive sponsors. - Align product development with customer's business strategy. - Manage multi-year, cross-functional projects. - Develop and monitor key performance indicators. - Lead Customer Advisory Board and plan customer education. - Manage renewal pipeline and assist with transformation and process improvements. - Ensure proper incident management and communication. - Plan and execute e2e issue remediation work. - Proactive preparation for important events. - Assist with security and compliance training. **Requirements/Skills/Qualifications:** - Knowledge and experience in IAM, cybersecurity, and compliance. - Fluent in English and French. - Strong problem-solving and project management abilities. - Previous experience in customer success or application portfolio management. - Strong knowledge of cloud architecture and IT systems. - Excellent communication skills and team player attitude. - Experience in process improvement and decision-making. - Available to travel up to 10% if required. **Compensation & Benefits:** - Not specified in the provided text. **Location:** - Preferred candidates must reside in France. - Not accepting applications from candidates based outside of France.