top-design
Sign Up
burger-icon
Sign Up

Lead Workforce Planning Analyst, Customer Service

February, 12

  • usaUnited States of America (Home Mix)
  • usaPermanent
  • usaCustomer Service
  • usaRemote
Report problem
Overview: - Seeking Lead Workforce Planning Analyst for Spotify’s Customer Service (CS) team. Key Responsibilities: - Manage invoicing, budget models, and financial reporting for CS. - Build and maintain models for predicting monthly spend for CS variable expenses. - Normalize vendor invoices and maintain records for analysis. - Summarize spend reports and prepare ad-hoc reports for CS leadership. - Understand and model the complexity of the full service delivery cycle. - Create monthly purchase orders and approve vendor invoices. - Assess financial impact of new CS initiatives. - Collaborate with internal stakeholders on vendor contract changes. Requirements/Skills/Qualifications: - Minimum 5 years of professional experience in accounting or finance. - Experience in service delivery, business process outsourcing, or customer service. - Proficiency in Google Sheets and Microsoft Excel. - Detail-oriented and accurate. - Strong communication skills (written, verbal, data). - Comfortable working with a globally distributed team and occasional international travel. - Intellectually curious and goal-oriented. - Familiarity with data visualization tools like Tableau or Looker Studio. Compensation & Benefits: - Salary range: $77,223-$110,319 plus equity. - Benefits: Health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays.
company-big

Spotify

Similar Jobs

pro-design

Unlock PRO Jobs NOW

Get more Job Interviews

  • check

    Unlock All JobsGet access to all remote jobs and get new job alerts in your email.

  • check

    Be the First to ApplyWith PRO access get first mover advantage.

  • check

    Price less than a coffeePRO subscription starts with just $5.

50% off - Limited time offer!

Testimonials

Find out how Remote Jobs Hunt has change life of remote job seekers.

arrows

Remote Jobs Hunt has been a game-changer for me. As a software developer, I wanted a 100% remote position that allowed me to work from anywhere. Within a week of signing up, I had multiple job offers from companies that aligned with my skills and values. Highly recommend!

— Alex, Software Developer

arrows

I was struggling to find remote opportunities that fit my expertise as a marketing manager. Thanks to Remote Jobs Hunt, I received job alerts tailored to my profile, and within a month, I landed a role with a fantastic remote-first company. The platform made my job search so much easier!

— Sarah, Marketing Manager

arrows

As a graphic designer, I needed the flexibility to work from home, and Remote Jobs Hunt delivered. The platform’s personalized job recommendations were spot on. I found a creative role at a top remote agency, and I couldn't be happier!

— Jason, Graphic Designer

arrows

Remote Jobs Hunt exceeded my expectations. I had been searching for a full-time remote customer support position for months, but nothing seemed like a good fit. Within days of creating my profile, I was connected with a remote-first employer, and I secured a job that suits my lifestyle perfectly.

— Priya, Customer Support Specialist

arrows

Finding a flexible, remote writing position was a challenge until I discovered Remote Jobs Hunt. The site helped me find exactly what I was looking for—freelance gigs with great clients. I now have the work-life balance I’ve always wanted!

— Megan, Content Writer

arrow-left
arrow-right

Frequently Asked Questions

Still you have any questions? Contact our Team via support@remotejobshunt.com

Explore new Remote Job Opportunity Daily with RemoteJobsHunt.com

www.remotejobshunt.com is one stop destination for all remote job seekers. We provide latest remote jobs available with leading companies which are rarely published on any job portals.