Technical Support Specialist - Remote from France

**Overview:** - Aircall, a company with over $220 million in investment since 2015, specializes in accessible, transparent, and collaborative communication technology. - Values customer voices and operates globally with a diverse team. - Seeking a Technical Support Specialist for remote work in France. **Key Responsibilities:** - Respond to customer cases with technical and functional issues. - Handle complex issues across various platforms and integrations. - Assist Frontline Support team with training and documentation. - Collaborate with developers and product management to diagnose and resolve issues. - Define and resolve systemic issues, suggest product enhancements, and support process improvements. - Monitor support metrics and follow up with customers for satisfaction. - Work with multiple teams to provide comprehensive support. **Requirements/Skills/Qualifications:** - Strong customer service skills, including communication, problem-solving, and technical writing in English. - Good organizational skills and the ability to manage multiple issues. - Positive self-starter, willing to learn and try different approaches. - Empathetic, active listener, and comfortable with new products and features. - Basic understanding of telephony routing, OSI model, and various technical formats. - Familiarity with ticket-based workflow management systems, CRM tools, and API knowledge. - Experience in remote or hybrid environments, excellent written and verbal communication skills. - Previous client-facing technical role experience in SaaS or telecom business. **Compensation & Benefits:** - Competitive salary package. - Health coverage, lunch, commute, and sports benefits. - DE&I commitment with active inclusion and equal opportunities. - Candidate privacy notice available. (Note: Specific compensation details and benefits were not provided in the original text and thus are not included in this summary.)