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Member of Client Experience, CXM (Crypto Native)

April, 22

  • usaUnited States
  • usaFull-Time - Remote
  • usaClient Experience
  • usaRemote
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Overview: - Anchorage Digital is creating a leading digital asset platform for institutional participation in crypto. - The company offers custody, staking, trading, governance, and security services. - Anchorage Digital Bank N.A. is the only federally chartered crypto bank in the U.S. - The company is backed by major institutions and has a Series D valuation over $3 billion. Key Responsibilities: - Deliver exceptional client experience during onboarding and ongoing account management. - Respond to client inquiries promptly and thoughtfully, managing operational needs with risk awareness. - Become familiar with client operations and platform usage to anticipate needs. - Advocate for clients internally and support interactions across multiple teams. - Develop and refine processes and procedures with internal stakeholders. - Contribute to the development and enhancement of runbooks for new processes. Requirements/Skills/Qualifications: - Technical skills in blockchain and crypto industry. - Understanding of Anchorage Digital’s business lines and services. - Knowledge of institutional client onboarding and lifecycles. - Curiosity and desire to improve knowledge in crypto. - Experience in client-facing roles with problem-solving capabilities. - Proactive, open-minded, and client experience improvement orientation. - Familiarity with anti-money laundering concepts. Compensation & Benefits: - Not specified in the provided text. About Anchorage Digital: - A diverse team of over 300 members focused on building the future of finance. - Committed to an inclusive workplace and equal employment opportunity. - Values privacy rights and maintains client trust in handling personal or financial information. - Offers a comprehensive privacy policy. Note: Compensation & Benefits details were omitted as per instructions.
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Anchorage Digital

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