Member of Client Experience, CXM

Overview: - Anchorage Digital is building the world's most advanced digital asset platform for institutions. - Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S. - Offers services through various offices globally. Key Responsibilities: - Deliver white-glove service to institutional clients during onboarding and ongoing account management. - Anticipate client needs, serve as an internal advocate, and support client interactions across teams. - Resolve client issues proactively, coordinate with internal stakeholders, and report metrics. - Understand and align with Anchorage Digital's strategy and goals. - Communicate effectively and collaborate with team members and stakeholders. Requirements/Skills/Qualifications: - Understanding of anti-money laundering concepts and institutional client onboarding. - Knowledge of crypto industry and desire to improve. - Experience in client-facing, relationship management roles. - Ability to work in a fast-paced environment with autonomy. - Experience working with customers to address challenges. - 3-5 years experience in similar roles. - Strong communication and influence skills. - Background in traditional financial services or strong crypto background preferred. Compensation & Benefits: - Not specified in the provided text. About Anchorage Digital: - Committed to being a welcoming and inclusive workplace. - Values diversity and celebrates differences. - Equal opportunity employer with a commitment to equal employment opportunity. - Privacy rights are protected, and trust is maintained with clients. - Offers a privacy policy notice. Note: Compensation & Benefits details are not provided in the summary.