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CSM - Customer Success Manager - German speaker

February, 26

  • usaBerlin, Germany
  • usaFull-Time
  • usaCustomer Success
  • usaRemote
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Overview: - Brevo is a fast-growing CRM suite with over 500,000 businesses globally. - Customer Success Manager role at Brevo involves strategic client discussions, product recommendations, and fostering consultative relationships. Key Responsibilities: - Establish goals and KPIs with clients, monitor them, and drive product adoption. - Contribute to marketing strategies, advocate for the customer, and provide feedback to the product team. - Track and report on KPIs, identify growth opportunities, and develop a global success framework. - Collaborate with various departments to help clients meet objectives. Requirements/Skills/Qualifications: - At least 3 years of relevant work experience in CSM or Digital Marketing. - Strong customer-centric focus and ability to manage and drive marketing strategy. - Proven track record of sustained target achievement. - Excellent communication skills in German and English. - Ability to drive issue resolution and work collaboratively across departments. - Data-driven, proactive, autonomous, and efficient. - Language learning with Babbel app. Compensation & Benefits: - 30 days of vacation. - Fully paid Urban Sports Club M Membership. - Budget for various expenses like lunch, internet, and well-being activities. - Budget to support home workspace. - Subsidized BVG ticket for public transportation. - Second parent leave: 1 month of fully paid leave. - Global company offsite and inter-office trips. - Modern office with gaming room, free fruits & drinks, Pizza Wednesday, monthly breakfast, and many events. - Learning & development opportunities. - Social, green, and rainbow alliance committees. - Diversity and inclusion values. - Flexible working hours and remote work policy.
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