Customer Success Manager (UK Based)

Overview: - Seeking a proactive and driven Customer Success Manager (CSM) for the EMEA-focused team at Canary Technologies. - Role involves ensuring deployment success, fostering client relationships, and expanding Canary's presence in Mid-Market and SMB accounts across EMEA. - Contributes to strategic goals for the region and shapes the future of hospitality technology. Key Responsibilities: - Product Expertise: Understand Canary’s products to communicate value and impact to clients. - Client Onboarding: Lead onboarding process, including requirements collection, webinars, and account setup. - Drive Customer Value: Partner with clients to demonstrate how Canary’s solutions meet their needs. - Relationship Management: Build and maintain strong relationships with stakeholders and identify growth opportunities. - Portfolio Growth: Own a book of business and identify expansion opportunities. - Strategic Insight: Identify and resolve client challenges while aligning with Canary’s goals. Requirements/Skills/Qualifications: - Bachelor’s degree. - 3-5 years of Customer Success experience in a SaaS environment. - Proven track record of onboarding clients through technical challenges. - Experience managing accounts with annual contract values between $20K–$100K. - Strong organizational and time-management skills. - Exceptional communication abilities. - Analytical mindset for assessing client needs. - Collaborative nature and ability to work with cross-functional teams. - Confidence, charisma, and opportunity-seizing abilities. - Proficiency with technology and adaptability. - Familiarity with hospitality technology is a plus. Compensation & Benefits: - Not specified in the provided text. Additional Benefits: - Canary Days: Monthly company-wide days off. - Self Improvement Club: Monthly goal-sharing with a budget for goal-achieving purchases. - Professional Development Chats: Budget for cross-functional professional development conversations. - Travel Reimbursement: Stipend for visiting Canary offices and exploring new cities. - Personal Travel Reimbursement: Credit for staying at a Canary-partnered hotel. - Equal opportunity employer policy.