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German, French-Speaking L1 Tech Support Advocate

March, 10

  • usaBerlin
  • usaFull Time
  • usaSupport
  • usaRemote
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Overview: - Role within Canary Technologies' Customer Support team. - Responsible for troubleshooting and solving support inquiries. - First point of contact for customers seeking assistance. Key Responsibilities: - Initial troubleshooting via phone, email, and chat. - Escalation of complex issues to team leads or appropriate internal teams. - Utilization of internal knowledge base and resources. - Proactive communication with customers about ticket progress and resolution times. - Collaboration with team members and cross-functional partners. - Meeting or exceeding performance metrics, including response and ticket resolution times. Requirements/Skills/Qualifications: - Fluent in German, French, and English. - Previous experience in customer service or technical support. - Experience in B2B or SaaS company preferred. - Customer-focused attitude and excellent communication skills. - Strong problem-solving skills and proactive approach. - Willingness to work collaboratively and learn from others. - Effective time management and ability to handle multiple tasks. Compensation & Benefits: - Not specified in the provided text. Additional Benefits: - Canary Days: Monthly company-wide days off. - Self Improvement Club: Monthly goal-sharing with a budget for goal-related purchases. - Professional Development Chats: Budget for cross-functional professional development conversations. - Travel Reimbursement: Stipend for visiting company offices and exploring new cities. - Personal Travel Reimbursement: Credit for stays at Canary-partnered hotels. - Equal opportunity employer policy.
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Canary Technologies Corp

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