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German-Speaking L1 Tech Support Advocate (Remote)

April, 22

  • usaBerlin
  • usaFull Time
  • usaSupport
  • usaRemote
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Overview: - Role within Canary Technologies' Customer Support team. - Responsible for troubleshooting and solving support inquiries. - First point of contact for customers seeking assistance. Key Responsibilities: - Initial troubleshooting via phone, email, and chat. - Escalating complex issues to team leads or appropriate internal teams. - Utilizing internal knowledge base and resources for solutions. - Proactive communication with customers about ticket progress and resolution times. - Collaboration with team members and cross-functional partners for process improvement. - Translation of Support documentation and Product translations as needed. - Meeting established performance metrics for response and ticket resolution times. Requirements/Skills/Qualifications: - Fluent in German and English. - Previous experience in customer service or technical support, preferably in B2B or SaaS. - Customer-focused attitude and excellent communication skills. - Strong problem-solving skills and proactive approach. - Willingness to work collaboratively and learn from others. - Effective time management and ability to handle multiple tasks. Compensation & Benefits: - Not specified in the provided text. Additional Benefits: - Monthly company-wide days off. - Self Improvement Club with a budget for personal goals. - Professional Development Chats with a budget for cross-functional development. - Travel reimbursement for visiting Canary offices. - Personal travel reimbursement for staying at Canary-partnered hotels. - Equal opportunity employer policy.
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Canary Technologies Corp

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