top-design
burger-icon

Director of Strategy and Operations, Customer Experience

February, 26

  • usaRemote - North America
  • usaFull-time
  • usaCustomer Experience Team
  • usaRemote
Report problem
Overview: - CaptivateIQ is seeking a Director of Strategy and Operations for Customer Experience. - The role involves leading a key department within the Customer Experience organization. - Responsible for overseeing the end-to-end customer journey and driving continuous improvement. Key Responsibilities: - Develop and implement a comprehensive customer experience strategy. - Define CX KPI tracking standards and implement a dashboard system. - Optimize key touchpoints in the customer journey. - Manage complex projects and initiatives, aligning customer interactions with business objectives. - Own the internal enablement team for CX employee training and development. Requirements/Skills/Qualifications: - 7+ years of experience in customer success, operations, or strategy. - At least 5+ years in a leadership role within a SaaS company. - Strong strategic and analytical skills, and a deep understanding of customer needs. - Proven ability to lead, inspire teams, and deliver results. - Proficiency in customer experience management tools, CRM systems, and data analytics platforms. Compensation & Benefits: - Salary range: $170,000 - $238,000 a year. - 100% of medical, dental, and vision covered, including 75% for dependents. - Flexible vacation days, quarterly mental health days, and a one-time expense on the 1-year work anniversary. - One-time work from home stipend, annual stipends for professional development and caretaking. - 401k plan and newest Apple products. - Employee Resource Groups (ERGs) to support DEI goals. - Participation in E-Verify system.
pro-design

Unlock PRO Jobs NOW

Get more Job Interviews

  • check

    Unlock All JobsGet access to all remote jobs and get new job alerts in your email.

  • check

    Be the First to ApplyWith PRO access get first mover advantage.

  • check

    Price less than a coffeePRO subscription starts with just $5.

50% off - Limited time offer!

Testimonials

Find out how Remote Jobs Hunt has change life of remote job seekers.

arrows

Remote Jobs Hunt has been a game-changer for me. As a software developer, I wanted a 100% remote position that allowed me to work from anywhere. Within a week of signing up, I had multiple job offers from companies that aligned with my skills and values. Highly recommend!

— Alex, Software Developer

arrows

I was struggling to find remote opportunities that fit my expertise as a marketing manager. Thanks to Remote Jobs Hunt, I received job alerts tailored to my profile, and within a month, I landed a role with a fantastic remote-first company. The platform made my job search so much easier!

— Sarah, Marketing Manager

arrows

As a graphic designer, I needed the flexibility to work from home, and Remote Jobs Hunt delivered. The platform’s personalized job recommendations were spot on. I found a creative role at a top remote agency, and I couldn't be happier!

— Jason, Graphic Designer

arrows

Remote Jobs Hunt exceeded my expectations. I had been searching for a full-time remote customer support position for months, but nothing seemed like a good fit. Within days of creating my profile, I was connected with a remote-first employer, and I secured a job that suits my lifestyle perfectly.

— Priya, Customer Support Specialist

arrows

Finding a flexible, remote writing position was a challenge until I discovered Remote Jobs Hunt. The site helped me find exactly what I was looking for—freelance gigs with great clients. I now have the work-life balance I’ve always wanted!

— Megan, Content Writer

arrow-left
arrow-right

Frequently Asked Questions

Still you have any questions? Contact our Team via support@remotejobshunt.com

Explore new Remote Job Opportunity Daily with RemoteJobsHunt.com

www.remotejobshunt.com is one stop destination for all remote job seekers. We provide latest remote jobs available with leading companies which are rarely published on any job portals.