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Support Specialist - French

2 days ago

  • usaRemote - UK
  • usaFull Time
  • usaClaims Operations - 331
  • usaRemote
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Overview: - Cover Genius is an insurtech company providing protection to customers of major digital companies and partners. - Recognized with numerous awards, including the #1 fastest-growing company in APAC in 2020. - Committed to diversity and inclusivity, with a focus on social entrepreneurship through "CG Gives." Key Responsibilities: - Handle customer inquiries via phone, chat, and email, ensuring timely and accurate responses. - Educate customers on product usage and assist with any guidance needed. - Collaborate with various teams to maintain a seamless customer experience. - Document customer interactions and recommend process improvements. - Ensure compliance with insurance guidelines and regulations. - Maintain high-quality work to meet KPIs. Requirements/Skills/Qualifications: - Bachelor’s or postgraduate degree in a related field. - 1-2 years of experience handling customer queries online. - Fluency in French and English (verbal & written). - Strong communication and interpersonal skills. - Proficiency in CRM systems and related software. - Ability to identify problems and find solutions. Compensation & Benefits: - Not specified in the provided text. Diversity & Inclusivity: - Cover Genius promotes a diverse and inclusive work environment. - Flexible work arrangements to support optimal performance. - Engagement in social initiatives and philanthropy through "CG Gives." - Zero tolerance for discrimination, harassment, or demeaning treatment.
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Cover Genius

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