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Associate Technical Support Engineer (US working hours)

2 days ago

  • usaHungary
  • usaFull Time
  • usaTechnical Support
  • usaRemote
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Overview: - Everbridge seeks an Associate Technical Support Engineer for a remote/home-based position in Hungary. - Working hours align with US working hours, Monday to Friday from 17:00 to 1:30am. Key Responsibilities: - Provide support to customers using Everbridge products. - Isolate, diagnose, and reproduce technical issues. - Recommend solutions and document them for a public knowledge base. - Communicate effectively with users via various channels. - Assist during weekends, holidays, and emergencies. - Collaborate with colleagues to improve product expertise. - Keep track of customer interactions and follow up on issues. - Escalate complex issues to appropriate teams. Requirements/Skills/Qualifications: - Minimum 2 years of experience in a technical, customer-facing role. - Familiarity with email, SFTP, API/SSO technologies, OS fundamentals, databases, SQL, network setups, TCP/IP architecture, and internet/web technologies. - Experience with log analysis tools like Sumologic. - Exposure to IIS, databases, Active Directory, and PowerShell. - Strong time-management and organizational skills. - Team player with the ability to work independently. - Fluency in English. Compensation & Benefits: - Attractive salary package. - Comprehensive healthcare coverage. - Life & Total Permanent Disability Insurance. - Cafeteria plan. - Supportive and rewarding work environment. - Equal Opportunity/Affirmative Action Employer.
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