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Customer Success Manager - Premier (Fixed Term Contract 12- 14 months)

February, 24

  • usaRemote, United Kingdom
  • usaFull-time
  • usaCustomer Success
  • usaRemote
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Overview: - Gearset is a rapidly growing company with over 300 employees. - Seeking an experienced Customer Success Manager to join a high-trust, supportive environment. - Opportunity on a fixed term contract of 12-14 months. Key Responsibilities: - Ensure high levels of success and retention for accounts. - Proactively identify and engage at-risk accounts. - Support new customers during initial implementation. - Identify customer pain points and share technical expertise. - Build strong relationships with key decision makers. - Drive continual improvement in user satisfaction. Requirements/Skills/Qualifications: - Experience as a Customer Success Manager or Account Manager in a technical SaaS company. - Technical predisposition and ability to convey complex topics simply. - Customer-centric approach and genuine desire to deliver the best for the end user. - Enjoy building effective long-term relationships with customers at all levels. - Proactive and enjoy working with people across the company. Compensation & Benefits: - Salary between £40k - £60k, depending on experience. - Remote UK based full-time opportunity. - Personal development budget up to £1500 per year. - 25 days holiday plus bank holidays, with the option to buy extra 5 each year. - Company Pension Plan (matching up to 5%). - Bupa health care, life insurance, critical illness cover. - Flexible working hours. - Discounted gym membership and a range of health and wellness benefits. - Opportunity to join the Long Term Incentive scheme.
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