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DevOps Architect

February, 24

  • usaIllinois, US
  • usaFull-time
  • usaCustomer Success
  • usaRemote
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Overview: - DevOps Architect role at Gearset, focusing on customer success and Salesforce DevOps practices. - Partner with strategic customers to adopt DevOps and enhance Salesforce investment. - Hands-on, technical role guiding customers from joining to becoming successful DevOps users. Key Responsibilities: - Collaborate with customers to understand goals and provide guidance for Salesforce DevOps adoption. - Own and deliver measurable outcomes for strategic customers. - Address technical challenges and provide thought leadership for effective product adoption. - Act as a trusted technical advisor, staying updated on Salesforce DevOps and Gearset. - Lead discussions with customers, exploring aspirations and providing guidance. - Champion customer views, driving improvement in user satisfaction. - Suggest features and improvements based on customer feedback. - Build effective long-term relationships with customers. - Influence customer behavior and drive adoption of new practices. Requirements/Skills/Qualifications: - Practical knowledge of CI/CD architecture, tools, and workflows. - Expertise in DevOps practices or Salesforce development and deployment methodologies. - Technical predisposition with the ability to convey complex topics simply. - Experience working with large technical teams and developing implementation plans. - Proven ability to influence customer behavior and drive action. - Excellent written and verbal communication skills. - Practical knowledge of the Salesforce platform (advanced admin, developer, or architect). - Illinois residency for remote-based full-time role. Compensation & Benefits: - Salary between $140k to $175k, depending on experience. - 25 days vacation allowance plus public holidays. - Dental, vision, and healthcare plans (100% for employee, 50% for dependants). - 401k matching (up to 4%). - Access to additional health and wellness resources. - Commute Benefits Program. - Life insurance. - Long Term Incentive scheme. - Friendly, approachable, and knowledgeable team environment.
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