Technical Instructional Designer

**Overview:** - Granicus is a GovTech company focused on building, implementing, and maintaining technology to connect governments and citizens. - Serves over 5,500 government agencies and 300 million subscribers. - Offers comprehensive cloud-based solutions for various government services. - Remote position based in Costa Rica, no relocation benefits. **Key Responsibilities:** - Develop engaging learning materials for GovTech solutions. - Create certification programs and hands-on tutorials. - Utilize software virtualization for real-world product simulations. - Collaborate with various departments to align training with client needs. - Advocate for best practices and product adoption. - Manage training content updates and continuous improvement. - Track and analyze training program metrics. **Requirements/Skills/Qualifications:** - Enthusiasm for helping government clients use technology effectively. - Experience in creating learning materials and instructional design. - Ability to develop and facilitate certification programs and labs. - Familiarity with responsive web design, accessibility, and online training facilitation. - Strong problem-solving skills and adaptability. - Excellent verbal and written communication skills. - BA/BS degree or equivalent experience in a related field. - Previous experience with software or technology training programs. - Security and privacy awareness. **Compensation & Benefits:** - Not specified in the provided text. **Culture:** - Remote-first, globally distributed workforce. - Transparent, inclusive, and safe work environment. - Employee Resource Groups and Microsoft Teams communities. - Coffee with Mark sessions and special guest discussions. **Impact:** - Serves dynamic organizations globally with digital solutions. - Contributes to positive change for communities. - Committed to equal employment opportunities. **Note:** Specific compensation details and additional benefits were not provided in the job description.