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Customer Success Manager

March, 05

  • usaRemote
  • usaFull-time
  • usaCustomer Success
  • usaRemote
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Overview: - Haus is a decision science platform focusing on digital privacy and data sharing. - Utilizes frontier causal inference econometric models for marketing experiments. - Aims to provide high-quality decision science tools to businesses. - Collaborates with brands like FanDuel, Sonos, and Hims & Hers. Key Responsibilities: - Build and shape the Customer Success function. - Serve as a primary contact for customer lifecycle management. - Advise on best practices and maximize platform ROI. - Interpret test results and simplify recommendations. - Establish CS processes, playbooks, and workflows. - Partner with product, science, and engineering teams. - Build relationships with key stakeholders for adoption and renewals. Requirements/Skills/Qualifications: - 4+ years of growth marketing or marketing science experience. - Fluent understanding of paid media buying or analytics. - Experience in customer-facing roles and collaboration with stakeholders. - Passion for operational excellence and process establishment. - Track record in early-stage companies or ambiguous environments. - Resourcefulness and willingness to fill gaps for customer satisfaction. - Strong written communication skills. Compensation & Benefits: - Competitive salary range: $130,000 - $190,000 annually. - Equity and startup benefits. - Top-tier health, dental, and vision insurance. - 401k plan. - Provided tools and resources for productivity. - Note: Compensation details reflect OTE only, excluding equity or benefits. (No hiring process or application details included)
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