Customer Support Concierge

Overview: - HighLevel is a SaaS company offering a white-label marketing platform for agencies and consultants. - The company is headquartered in Dallas, Texas, with a remote workforce. - Recently raised $60M in funding. Key Responsibilities: - Assist team members in a high-performance, high-accountability environment. - Answer video calls, chats, and route customers to team members. - Connect customers with senior specialists and manage urgent escalations. - Educate customers on support functions and provide feedback to leadership. - Maintain a professional presence on camera during customer interactions. - Develop best practices for waiting room etiquette and Zoom room environment. - Create a positive customer experience and build lasting relationships. - Work from home with a quiet space and reliable internet connection. - Flexible schedule including mornings, nights, weekends, and holidays. Requirements/Skills/Qualifications: - High school diploma or GED. - Prior experience as a receptionist, scheduler, or similar role. - Knowledge of online calendars and scheduling. - Experience handling high call volumes and solving customer needs. - Excellent communication skills via phone, email, and instant messaging. - Organization skills for accurate record-keeping. - Time management skills for multitasking in a fast-paced environment. - Patience, listening skills, and interpersonal skills for customer interaction. - Emotional intelligence for adjusting communication style. - Ability to build lasting first impressions and relationships. - Basic knowledge of HighLevel products and services. - Intermediate MAC computer skills and familiarity with Google Suite, Zoom, Slack, Excel, and Spreadsheets. - Fluency in English with strong verbal and written communication skills. Compensation & Benefits: - Not specified in the provided text.