Project Manager - Customer Support

Overview: - HighLevel is a cloud-based, all-in-one white-label marketing and sales platform. - Empowers marketing agencies, entrepreneurs, and businesses to enhance digital presence and drive growth. - Company culture emphasizes creativity, collaboration, and work-life balance. - Serves a diverse customer base globally, including over 60K agencies and 450K businesses. - Infrastructure supports 3 Billion+ API hits, 2 Billion+ message events, and 25M views of customer pages daily. Key Responsibilities: - Oversee and ensure successful execution of Support-related projects from initiation to completion. - Develop detailed project plans, including timelines, resource allocation, budget, and risk management strategies. - Coordinate and lead project meetings, prioritize projects, and provide strategic decision-making insights. - Manage project execution, monitor progress, and implement corrective actions as needed. - Communicate project status, updates, and risks to stakeholders and leadership. - Facilitate collaboration across cross-functional teams. - Establish metrics to measure project performance and conduct post-project evaluations. - Ensure compliance with company policies and industry regulations. Requirements/Skills/Qualifications: - Bachelor's degree and/or experience in Business Administration, Project Management, or related field. - Master's degree or PMP certification preferred. - 5+ years of project management experience. - Strong understanding of project management methodologies (Agile, Waterfall, Scrum). - Proficiency in project management software (Clickup, Asana, Trello, Jira, Excel). - Familiarity with CRM tools (e.g., Freshdesk). - Exceptional communication, negotiation, and interpersonal skills. - Proven track record of managing multiple projects simultaneously. - Strong analytical and problem-solving skills. - Ability to work independently and as part of a team. - Detail-oriented mindset. Compensation & Benefits: - Not specified in the provided text. EEO Statement: - HighLevel values diversity and inclusive hiring/promotion practices. - Committed to creating an environment where employees from all backgrounds can thrive. - Reasonable accommodations may be made for individuals with disabilities.