Channel Customer Success Manager - APAC

Overview: - Customer Success Manager role at Instructure, focusing on Asia countries. - Bridges Customer Experience (CX) and Sales teams. - Key contact within the Customer Experience organization for global VARs and Channel Partners. Key Responsibilities: - Develop and maintain relationships with VARs and Channel Partners. - Communicate product updates and company policies to partners. - Offer insights and solutions to VARs and Partners' business challenges. - Drive adoption of Instructure products to improve customer learning outcomes. - Retain and maximize revenue opportunities, including renewals. - Support Channel Services teams in monitoring successful implementations. - Track and report customer usage data. - Ensure partners understand and utilize Instructure Support services. - Forecast and manage upcoming renewals. - Display high level of maturity in relationships with partners, customers, and colleagues. - Perform at the highest level, modeling exemplary practice in customer adoption. Requirements/Skills/Qualifications: - Empathy and understanding of customer and partner needs. - Enthusiasm about education and technology with technical aptitude. - Executive Presence with a track record of influencing senior stakeholders. - Strong communication, presentation, and influence skills. - Ability to prioritize, multitask, and perform effectively under pressure. - Excellent interpersonal and writing skills. - Familiarity with Salesforce, Gainsight, JIRA, Tableau, and interest in learning other tools. - Minimum of 4 years experience in Customer Success or account management in a SaaS company. - Experience in higher education, K12, vocational education, or corporate training. - Flexibility to work across multiple time zones. - Results-driven attitude and ability to thrive in a fast-paced environment. Compensation & Benefits: - Not specified in the provided text. (Note: Compensation and benefits details were not included as per the instructions.)