Senior Technical Writer (customer help focus)

Overview: - Kueski is committed to improving financial lives in Mexico through innovative financial services. - The company is recognized for its technological approach, innovation, collaboration, and diverse and inclusive culture. - Kueski Pay is a leading payment solution in Mexico, and the company has pioneered BNPL on Amazon Mexico. Key Responsibilities: - Audit and ensure adherence to content principles for FAQs, emails, guides, etc. - Develop, write, and maintain user-focused content, including guides, emails, manuals, FAQs, and training materials. - Collaborate with multifunctional teams to gather information and ensure content accuracy. - Work closely with support teams to understand their needs and improve template effectiveness. - Create and maintain document templates and style guides for consistency and standard compliance. - Edit content created by other teams for clarity, grammar, and standard alignment. - Stay updated on product and feature news to keep documentation current and relevant. - Manage document version control and repositories. - Assist in creating and maintaining content libraries, documentation, and best practices. Requirements/Skills/Qualifications: - Bachelor's degree in Communication, Literature, or related field. - Native Spanish speaker, not necessarily Mexican. - B2 level English proficiency. - 2 years of experience in technical writing or related fields. - Experience with digital products, especially mobile-focused. - Strong understanding of language, communication, and processes. - High competency in writing, editing, and proofreading text with attention to detail. - Knowledge of user-centered design principles and commitment to improving user experience through content. - Proactive attitude and willingness to learn new tools and technologies for content design. Compensation & Benefits: - The provided text does not include specific details on compensation and benefits. Diversity & Inclusion: - Kueski values diversity and inclusivity, promoting equity and a sense of belonging for all candidates. The company is committed to adjusting the hiring process to accommodate candidates' needs.