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Senior Implementation Consultant

April, 22

  • usaGurugram
  • usaFull Time - Remote
  • usaCustomer Success Management
  • usaRemote
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Overview: - Netomi AI seeks individuals to configure and implement SaaS solutions for top-tier clients. - Role involves leading conversational design and aligning customer requirements with the Netomi platform. - Responsible for training new enterprise clients and ensuring their success with Netomi. Key Responsibilities: - Own the successful training and enablement of new enterprise clients. - Lead conversational design and implement customer requirements into the Netomi platform. - Develop strong alignment and trust with clients. - Deliver on multiple complex, concurrent client engagements. - Create and track key KPI across each client’s engagement. - Provide industry and product expertise, including demonstration, configuration, testing, training, and deployment of Netomi solutions. - Collaborate with Engineering and Product teams for product improvement. - Review operational procedures, map business processes, and recommend improvements. Requirements/Skills/Qualifications: - 8-10 years of professional services or technology consulting experience. - Passion for implementing technology and exceeding customer expectations. - Proven expertise in the AI industry. - Excellent verbal and written communication skills. - Experience working with other departments for customer satisfaction. - Reliable, resilient, and adaptable to new challenges. - Working knowledge of APIs and understanding of Agent Desk platforms. - Engineering background preferred. Compensation & Benefits: - Not specified in the provided text. Diversity & Inclusion: - Netomi AI is an equal opportunity employer committed to diversity in the workplace.
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