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Technical Customer Success Manager

February, 27

  • usaToronto/North America (Remote)
  • usaFull Time - Remote
  • usaCustomer Success Management
  • usaRemote
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**Overview:** - Netomi AI is dedicated to creating AI for enhancing customer experience for global brands. - Offers a dynamic team environment with a focus on innovation and hard work. - Seeks to join a group of visionaries shaping the future of AI. **Key Responsibilities:** - Client Onboarding & Implementation - Product Familiarization - Customization & Configuration - Deployment Support - Technical Guidance - Ongoing Customer Support & Troubleshooting - Client Relationship Management - Product Training, Education, and Knowledge - Performance Monitoring & Reporting - Collaboration with Internal Global Teams - Strategic Planning & Account Growth - Documentation, Best Practices, and Change Management **Requirements/Skills/Qualifications:** - Over 6+ years of experience in Technical Customer Success or Technical Account Management in a B2B SaaS environment. - Self-starter with agility and a strong sense of curiosity. - Proven consulting and project management experience, with familiarity in SaaS environments. - Strong technical knowledge, including APIs and integrations. - Familiarity with CRM software and support platforms. - Willingness to travel up to 30% of the time for customer needs. - Preference for experience with Chat, Email, Voice AI solutions or Agent Desk solutions. - Strong written and verbal communication skills. - Ability to build relationships with senior management. - Compliance with E-Verify for work authorization in the U.S. **Compensation & Benefits:** - Not specified in the provided text. (Note: The compensation and benefits section is omitted as per the instructions, and no hiring process details are included.)
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