Sr Technical Account Manager - DACH

Overview: - Senior Technical Account Manager role at Saviynt, an identity authority platform. - Responsible for account management, technical support, and solution implementation. - Working location: Germany. Key Responsibilities: - Provide technical support for pre-sales and post-sales processes. - Assist in pre-sales activities, including analyzing business and technical requirements. - Own technical aspects of solution delivery, communicating with customers and internal teams. - Produce Service implementation documents and estimates for Saviynt solutions. - Oversee successful delivery of Professional Services and respond to technical concerns. - Act as primary point of escalation for project-related issues. - Hold regular review meetings with customers, analyze support requirements, and identify service improvements. - Manage ongoing customer support, arrange training, and demonstrate product usage. - Communicate Saviynt vision and product roadmap, manage up-sell/cross-sell opportunities. - Assist with Services Resourcing and Forecasting at a Regional level. - Coordinate with Customer Success Manager (CSM). Requirements/Skills/Qualifications: - Minimum of 5+ years of experience in Identity Governance and Administration or Identity and Access Management. - Fluency in English and German. - Strong track record of delivering successful solution outcomes for clients. - Experience in leading project scoping, planning, and delivery. - Familiarity with web technologies, programming languages, identity management provisioning systems, and security software. - Completion of security & privacy literacy and awareness training. - Understanding and adherence to Information Security/Privacy Policies and Procedures. Compensation & Benefits: - Not specified in the provided text. Company Culture: - High-growth, dynamic environment. - Equal opportunity employer. - Welcoming and positive work environment. - Opportunities for tremendous growth and learning. - Direct impact on customers.