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Account Manager, German and English Speaking

March, 19

  • usaWunstorf
  • usaFull-Time
  • usaFulfillment Operations
  • usaRemote
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Overview: - Account Manager role at Spreetail, a fast-growing ecommerce company. - Responsible for client satisfaction and retention through customer service, account management, and logistics operations. Key Responsibilities: - Client Onboarding and Training: Understand logistics needs, lead initial meetings. - Relationship Management: Conduct regular meetings with clients to review performance and address concerns. - Issue Resolution & Troubleshooting: Act as primary contact for client issues. - Performance Monitoring and Reporting: Monitor KPIs like delivery times, order accuracy, inventory levels. - Contract and SLA Management: Keep client contracts and SLAs updated. Requirements/Skills/Qualifications: - 2+ years of experience in customer success, account management, or logistics operations. - Experience in 3PL, E-commerce, Fulfillment, Retail industry preferred. - Bachelor’s degree or equivalent in business or related field. - Fluency in English and German. - Understanding of international markets and exposure to global customers. Compensation & Benefits: - Not specified in the provided text. Equal Opportunity Employer: - Spreetail is an affirmative action and equal opportunity employer, welcoming diverse backgrounds and non-linear career paths. #LI-Hybrid: - Apply for the role remotely.
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