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E- commerce Customer Support Agent

14 Nov, 2024

  • usaMexico
  • usaFull-time
  • usaCustomer Service
  • usaRemote
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Overview: - Seeking a seasoned E-Commerce Customer Support Agent for a rapidly expanding direct-to-consumer e-commerce brand specializing in premium firearm holsters and accessories. Key Responsibilities: - Support customers via email, chat, SMS, and social media. - Resolve product or service problems by determining causes and solutions. - Maintain professionalism and empathy in all customer interactions. - Document customer interactions and feedback in the customer service database. - Collaborate with the Customer Service Manager and team to identify trends and suggest improvements. - Stay informed about new products, services, and policies. - Manage customer expectations for high satisfaction. - Meet qualitative and quantitative targets. Requirements/Skills/Qualifications: - High school diploma or equivalent; higher education or certifications in customer service are preferred. - 2-5 years of proven customer support experience. - Familiarity with Shopify and Gorgias or similar support ticketing systems. - Ability to handle high-volume customer interactions. - Excellent communication skills. - Ability to multitask, prioritize, and manage time effectively. - Empathetic and patient customer approach. - Fluency in English. Compensation & Benefits: - Competitive salary for a full-time, long-term position. - Work from home with a standard work schedule of Monday through Friday, 8 am to 5 pm (+/- 2 hours accepted). - Additional perks (specific perks not detailed in the description). - Independent contractor agreement with TLNT required. (Note: Specific compensation figures and detailed perks are not provided in the job description.)
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TLNT & Spin Hire

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