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E-Commerce Customer Service Manager

April, 22

  • usaMexico
  • usaFull-time
  • usaCustomer Service
  • usaRemote
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Overview: - Seeking a Customer Service Manager for a fitness and lifestyle apparel company. - Responsible for enhancing customer experience and managing customer interactions. - Remote opportunity with a US-based company. Key Responsibilities: - Address customer inquiries and resolve issues via email, chat, and website functionalities. - Provide exceptional support to Elite Membership clients. - Coordinate with warehouse team to resolve order issues and manage order fulfillment process. - Optimize ticketing and chat systems for service quality and operational efficiency. - Implement SOPs for role development and additional service support. - Become proficient in software platforms (Shopify, Redo, Zendesk, Shiphero) and explore AI chat solutions. - Troubleshoot and resolve issues with customer service tools. Requirements/Skills/Qualifications: - Proactive mentality and self-responsibility. - 3-5 years of experience in customer service, preferably in a managerial role. - Leadership experience in a fast-paced, dynamic setting. - Strong understanding of customer service software and tools. - Exceptional interpersonal and communication skills. - Analytical thinker with a track record of improving customer service processes. - Commitment to high-quality service and customer satisfaction. - Flexible and adaptable to manage multiple priorities and change. Compensation & Benefits: - Competitive salary for a full-time, long-term position. - Independent contractor agreement with TLNT. - Work from home with Monday through Friday, 8am to 5pm (+/- 1 hour accepted) - PST schedule. - Additional perks not specified.
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TLNT & Spin Hire

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