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Crypto Customer Success Specialist (Remote)

28 Nov, 2024

  • usaManila
  • usaFull-Time
  • usaAstra DAO
  • usaRemote
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Overview: - Seeking a Cryptocurrency Customer Support Specialist for Astra DAO. - Responsibilities include meeting customer expectations, answering inquiries, processing orders, and resolving conflicts. Key Responsibilities: - Maintaining a positive, empathetic, and professional attitude towards customers. - Promptly responding to customer inquiries. - Communicating through various channels and acknowledging/resolving complaints. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions and transactions. - Coordinating with colleagues and providing feedback on customer service efficiency. - Managing a team of junior customer service representatives. - Ensuring customer satisfaction and professional support. Requirements/Skills/Qualifications: - Familiarity with CRM systems, preferably Intercom. - Experience with community management tools like Telegram, Discord. - Customer orientation and adaptability to different customer types. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage time effectively. Compensation & Benefits: - Not specified in the provided job description. About Astra DAO: - An automated crypto asset allocator built on Ethereum. - Provides advanced investment strategies to retail participants. - Offers Crypto Indices to simplify passive investing. - Aims to help crypto investors compete with quantitative investment funds.
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