Senior Technical Support Specialist

**Overview:** - Role within Payment & Product Operations department. - Key focus on customer care, security risk, and financial reviews. - Contributes to smooth financial processes and company success. - Part of a growing team at Versapay. **Key Responsibilities:** - Act as primary contact for customer issues related to security and financial reviews. - Manage tasks like annual financial reviews, ACH rejects, and authorization testing. - Support customer retention and partner issues. - Drive MRR Campaign support and partner support. - Build rapport with customers, demonstrating empathy and understanding. - Solve problems, propose data-driven solutions, and adopt best practices. - Track and troubleshoot Versapay products and transactions. - Follow up on cases to avoid financial impact. - Collaborate with various teams to provide expertise and knowledgebase content. **Requirements/Skills/Qualifications:** - Minimum 3 years of experience in merchant services or credit card processing. - Strong understanding of AR processes, accounting, SQL, payment processing, ERP systems, billing, AR/AP, backend processor systems, Salesforce, and gateways. - Experience in financial services, payments, or retail/merchant industry. - Customer obsession, customer-facing skills, follow through, agility, curiosity, collaboration, and tech savvy. - Familiarity with Salesforce, Slack, Jira, gateways, third-party processor reporting sites, and basic infrastructure of credit card processing. **Compensation & Benefits:** - Salary range: $80,000 - $90,000 a year. - Remote work option (#LI-Remote). - Commitment to an inclusive and accessible environment. - Equal opportunity employer. (Note: Specific details about the hiring process, application, and company values are included in the original text but have been omitted from this summary as per the instructions.)