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Customer Service Representative (South Africa)

April, 07

  • usaJohannesburg, South Africa
  • usaFull Time
  • usaSouth Africa
  • usaRemote
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Overview: - Remote Customer Service Representative position at Wing - Mission to redefine future of work for companies globally - Immediate start required Key Responsibilities: - Manage inbound and outbound calls - Resolve customer concerns - Build sustainable relationships with customers - Ensure customer satisfaction - Keep records of customer interactions - Follow communication procedures and policies - Engage customers proactively - Perform ad hoc tasks Requirements/Skills/Qualifications: - 1-year proven experience as a Customer Service Representative - B2 level English communication skills - Proficient in phone, email, instant messaging - Organizational and time management skills - Familiar with desktop sharing, cloud services, CRM, VoIP - Knowledge of MS Office and Google Calendar - Proactive, detail-oriented, and confident - Ability to work on a graveyard shift - Technical requirements: USB Headset, Webcam, computer with specifications Compensation & Benefits: - Salary range: $520 - $900 per month - Health Insurance (HMO) - Performance Incentives - Job Security and Stability - Paid Training - Inclusive Culture - Upskilling Opportunities - 100% Work-From-Home - Supportive team and career growth opportunities - Fun work environment - Holiday & Overtime Pay Schedule: - US work hours (20-40 hours per week) - Remote job location
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Wing Assistant

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