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Lead & Senior Site Reliability Engineers

February, 06

  • usaAuckland, NZ / Wellington, NZ / Remote, NZ
  • usaPermanent
  • usaReliability
  • usaHybrid
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Overview: - Xero is a platform supporting small businesses and their advisors globally. - The Incident and Problem Management team is part of the Site Reliability Engineering (SRE) organization. - The team focuses on building, delivering, and maintaining robust incident management processes. Key Responsibilities: - Drive enduring reliability across Xero products and services. - Lead technical discussions and coordinate teams during critical outages. - Advocate for SRE principles and promote a customer-focused approach. - Develop scalable process frameworks and observability strategies. - Collaborate with product teams to analyze failures and improve service reliability. Requirements/Skills/Qualifications: - Experience as a Site Reliability Engineer in Operations or Engineering. - Hands-on experience with AWS hosted services. - Networking knowledge for troubleshooting TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues. - Coding experience, preferably in Python, for building tools, scripting, or automation. - Strong communication skills, both oral and written. - Leadership in transforming the Xero SRE culture. Compensation & Benefits: - Generous paid leave, including statutory holidays. - Dedicated paid leave for physical and mental wellbeing. - Access to mental health care through an Employee Assistance Program. - Free medical insurance and wellbeing and sports programmes. - Employee resource groups, 26 weeks of paid parental leave for primary caregivers. - Employee Share Plan. - Flexible working, career development opportunities, and other benefits reflecting Xero's human value.
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