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Technical Support Engineer (with French and English)

1 days ago

  • usaMorocco
  • usaFull-time, Remote
  • usaSupport Team
  • usaRemote
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Overview: - Ajax Systems, a Ukrainian developer and manufacturer of wireless security systems with smart home capabilities. - Full-cycle company from idea generation to mass production. - 135+ devices in the Ajax line for premises protection and electrical appliance control. Key Responsibilities: - Respond to customer inquiries via phone, email, and live chat. - Investigate, troubleshoot, and resolve client issues related to products/services. - Escalate complex issues to the appropriate team. - Document and track customer interactions in the CRM system. - Help customers understand product/service features and benefits. Requirements/Skills/Qualifications: - Degree in tech/engineering. - Knowledge of physics/electrical engineering basics. - Advanced English and French language proficiency. - Experience in customer communication. - Experience with CRM systems and telephony is advantageous. Compensation & Benefits: - Freedom to make decisions and implement ideas. - Zero-bullshit culture. - Free English courses. - Participation in the beta test project for new gadgets. - Schedule: Tuesday to Friday, 10:00 - 20:00 with an hour break. (Note: Specific compensation details were not provided in the original text.)
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Ajax Systems

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