Lead Customer Success Manager, Strategic

**Overview:** - Seeking a seasoned and strategic customer success professional to join as a Lead Customer Success Manager. - Role involves driving critical customer relationships, maximizing value, fostering growth, and ensuring long-term retention. - Responsible for developing account strategies, managing risks, and collaborating with leadership to deliver value and reduce churn. - Leading thought leadership, mentoring the team, and advocating for customer needs internally. **Key Responsibilities:** - Own and nurture relationships with top-tier customers, aligning with strategic goals. - Develop and execute account strategies for mutual success, retention, and growth. - Provide expert-level consultation on omni-channel marketing, retention strategies, and product suite utilization. - Manage accounts at scale, prioritizing key relationships based on complexity and investment. - Proactively identify and mitigate risks through engagement and strategic intervention. - Lead executive engagement efforts, building relationships with key decision-makers. - Serve as a mentor, sharing best practices in objection handling, negotiation, and revenue growth. - Advocate for customer needs, raising key insights to product teams and championing feature requests. - Drive process improvements, enhance documentation, and elevate collateral for customer success initiatives. - Stay ahead of market trends, leveraging insights to advise customers and internal teams. **Requirements/Skills/Qualifications:** - 7+ years of Customer Success, Account Management, or related experience, preferably in marketing or SaaS. - Proven ability to manage and grow strategic customer relationships for retention and revenue expansion. - Expertise in mapping customer KPIs to success strategies using Attentive’s product suite. - Strong negotiation and objection-handling skills, with the ability to craft mutually beneficial strategies. - Experience leading executive engagements and influencing decision-makers. - Deep understanding of omni-channel marketing, advertising technologies, and industry trends. - Proficiency with Salesforce, customer service platforms, and other CRM tools. - Strong communication, presentation, and analytical skills. **Compensation & Benefits:** - US base salary range: $120,000 - $170,000 base + bonus/commission + equity + benefits. - Competitive perks and benefits, including health & wellness, equity, and more. - Attentive is an Equal Opportunity Employer, committed to a fair, inclusive, and equitable workplace. - Reasonable accommodations provided for candidates with disabilities.