Gainsight Administrator

Overview: - FireMon is a leader in the cybersecurity industry, offering a disruptive and innovative environment. - The company focuses on proactive measures and continuous improvement in product development, customer engagement, and operational processes. Key Responsibilities: - Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, workflows, and integrations. - Collaborate with cross-functional teams to gather business requirements and configure systems accordingly. - Identify key metrics, data sources, and manage data feeds for Gainsight. - Provide day-to-day support for Gainsight users, including customizations, workflow adjustments, and user administration. - Monitor system performance, data integrity, and user activity to recommend improvements. - Stay updated on new features, trends, and technologies related to Gainsight and other relevant software. - Develop new business processes in partnership with Customer Success leadership and cross-functional teams. - Design business rules for customer data analysis and engagement. - Manage mapping and documentation of customer success processes. Requirements/Skills/Qualifications: - Bachelor’s degree or equivalent experience in customer success, operations, business analysis, data analytics, database administration, computer science, or data analytics. - Experience as an end-user of CRM, customer support, or marketing automation systems. - Demonstrated ability to learn and experiment with unfamiliar systems/software rapidly. - Understanding of key customer success principles and experience in cross-functional teams. - Strong project management, business analysis, and problem-solving skills. - Experience with Zendesk, Gainsight, CRM administration, and customer-facing roles. - Familiarity with data structures, data modeling, and database management. Compensation & Benefits: - The job description does not provide specific details on compensation and benefits. Company Culture: - FireMon emphasizes equal employment opportunities and prohibits discrimination and harassment. - The company encourages creativity and problem-solving to address complex security challenges. - The company values proactive approaches and continuous improvement in all aspects of operations.