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Technical Account Manager - APAC

February, 26

  • usaAPAC Remote
  • usaFull-Time
  • usaTechnical Account Management
  • usaRemote
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**Overview:** - Technical Account Manager (TAM) role at FireMon. - Advocates for customers across services, training, support, and product development. - Manages relationships with end-users, ensuring adoption, retention, and satisfaction. - Provides project leadership for major FireMon programs. - Works with various teams on technical issues and projects. - Maintains knowledge of the FireMon product line. - Offers hands-on customer support and troubleshooting. - Manages competing requests and provides product feedback. - Documents best practices and identifies technical solutions. - Partners with Account Owners to manage customer expectations. - Ensures comprehensive view of customer health. **Key Responsibilities:** - Provide status updates on tickets and projects. - Lead customer programs and manage simultaneous client engagements. - Offer technical support and troubleshooting. - Communicate clearly and empathically. - Set up communication channels and manage meeting schedules. - Develop action plans for customer meetings. - Manage customer expectations and network infrastructure knowledge. - Contribute to team success and help team members achieve goals. - Engage with F500 size customers' IT teams. **Requirements/Skills/Qualifications:** - Bachelor’s Degree in Computer Science, IT, or related field. - Five+ years of experience in technical project management or similar. - Three+ years managing complex network infrastructures. - Experience with client-server applications, Unix/Linux system administration, and software development. - Knowledge of network/security devices and Linux/UNIX OS. - Experience with case management systems (JIRA, Zendesk). - Three+ years of networking, API work, and/or consulting experience. - Strong analytical and organizational skills. - Ability to engage with large corporate IT teams. - Active technical certification (CCNA level or similar) with annual updates. - Knowledge of modern software development methodologies. - Preferred: Multiple technical certifications in network security, IP networking, database management; experience with REST APIs, Python/Powershell, and travel experience. **Compensation & Benefits:** - Not specified in the provided text. (Note: The compensation and benefits section was omitted as per the instructions.)
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