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Customer Success Operations Specialist

January, 31

  • usaUnited States
  • usaFull-time
  • usaCustomer Education
  • usaRemote
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Overview: - FloQast seeks a Customer Success Operations Specialist to support Revenue Operations and enhance customer experience. - Role involves system issue resolution, Gainsight configuration, systems management, project support, and documentation. Key Responsibilities: - Troubleshoot and resolve system issues within Gainsight and related platforms. - Assist with Gainsight configuration for customer success processes. - Support administration and data hygiene of Salesforce, Gainsight, Certinia, Looker. - Manage CS Operations ticket requests and handle new tool rollouts. - Document procedures and provide training on system tools and processes. - Collaborate with cross-functional teams on larger-scale initiatives. Requirements/Skills/Qualifications: - Gainsight experience preferred, with knowledge of Salesforce, Certinia, and Looker. - Strong problem-solving skills and data analysis ability. - Attention to detail and commitment to system integrity. - Eagerness to learn and adapt to new systems. - Excellent communication skills for explaining technical issues. - Ability to manage multiple tasks in a dynamic environment. - Entry-level to early-career experience in operations, customer success, or related field. - Gainsight Administrator (Level 3) Certification is a plus. Compensation & Benefits: - Base pay range: $70,000- $100,000. - FloQast offers a competitive benefits package including medical, dental, vision, family forming benefits, life & disability insurance, unlimited vacation, and employee stock program. - FloQast is rated as a Best Place to Work by Inc. Magazine and LA Business Journal. - Employee Choice Policy allows for remote work, hybrid schedule, and unlimited PTO. - FloQast is committed to fair recruitment and equal employment opportunities.
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