QA Specialist (SwagIT)

**Overview:** - Granicus, a GovTech company, is focused on building and maintaining technology to connect governments and citizens. - Serves 5,500 government agencies and over 300 million subscribers. - Provides cloud-based solutions for various government services. - Seeks a Quality Assurance Specialist for their remote Costa Rica team. **Key Responsibilities:** - Review and ensure video content accuracy before delivery. - Document issues and report trends to leadership. - Manage queues and backlogs, prioritize tasks, and maintain organization. - Work under tight deadlines while adhering to compliance laws. - Collaborate with the video production team and address feedback. - Maintain security and privacy of company and customer data. **Requirements/Skills/Qualifications:** - Fully bilingual (English and Spanish). - Reside in Costa Rica. - Strong command of English and Spanish. - Ability to work calmly in a fast-paced environment. - Strong time management and prioritization skills. - Knowledge of FTP clients, video editing systems, Google Docs, Microsoft Office Suite, and video formatting. - Experience in remote work and digital communication tools. - Attention to detail and experience in a remote environment. - Security and privacy training compliance. **Compensation & Benefits:** - Not specified in the provided text. **Security and Privacy Requirements:** - Ensure the confidentiality, integrity, and availability of company information assets. - Responsible for data privacy of employees and customers. - Compliance with company privacy policies and training. **Culture Highlights:** - Remote-first company with a globally distributed workforce. - Employee Resource Groups, Microsoft Teams communities, and special guest sessions. - Commitment to a transparent, inclusive, and safe work environment. **Impact:** - Granicus aims to improve transparency, efficiency, and collaboration in government organizations. - Digital solutions are used to enhance the quality of life for citizens globally. **Equal Employment Opportunities:** - Granicus is committed to providing equal employment opportunities without discrimination.