Account Management Operations Analyst

**Overview:** - Position: Account Management Operations Analyst - Location: Remote, US - Reports To: Director, Account Management - Company: HighLevel, a cloud-based marketing and sales platform - Responsible for aligning and executing leadership objectives for the Account Management Team **Key Responsibilities:** - Implementing, maintaining, and managing automations, integrations, and technological tools for Account Management operations - Designing and improving Standard Operating Procedures (SOPs) - Analyzing data to drive operational improvements and support strategic decision-making - Supporting change management initiatives and system/workflow training - Developing and maintaining performance dashboards - Planning and executing technology, process optimization, and change management initiatives - Onboarding and training support for new team members - Performing other duties as needed to support operational efficiency **Requirements/Skills/Qualifications:** - Bachelor’s degree or equivalent experience in Operations in Account Management or Customer Success - 3 to 5 years of experience in an operational, project management, or account management role - Proficiency in project management tools, CRM systems, and automation platforms - Strong data analysis skills with experience using tools like Pendo, Tableau, or Freshdesk - Proven ability to optimize workflows, automate processes, and improve operational efficiency - Advanced experience with Excel/Google Sheets - Excellent communication skills and ability to collaborate cross-functionally - Detail-oriented with strong organizational skills - Knowledge of AI-based tools or familiarity with CSS, HTML, and APIs **Compensation & Benefits:** - Not specified in the provided text **EEO Statement:** - HighLevel values diversity and inclusive hiring/promotion practices - Committed to fostering an environment where employees from all walks of life can be their true selves